Shipping
Dispatch
All deliveries are shipped from our warehouse in Malaga, Spain within 24 working hours from placing the order.
Tracking
Once your order is dispatched you will receive an automatic email informing you of the delivery date, transportation company, the tracking code and all relevant information for tracking the order. You can verify the status of your shipment at any time from the couriers website.
Worldwide delivery
Delivery is available worldwide. If you cannot find your destination during checkout please contact our customer service here.
Shipping costs
Free shipping* to mainland Spain and Portugal for online orders over 100 euros.
Free shipping* to Germany, France, Netherlands, Belgium, Austria and Andorra for online orders over 1000 euros.
Any other delivery costs are calculated depending on the size, weight and destination of your order. If you want to check delivery costs for your order you must do so in the checkout after adding your products to the cart and filling in the delivery information using the dropdown list for selecting the country.
Customers outside the European Union (EU) are responsible for any customs and duties charges. These charges will be collected when your order is delivered. Unfortunately, we cannot provide estimates of these charges.
*Free shipping is delivered by third party couriers and does not include unpacking or assembly.
Shipping methods and times
DHL
Standard packages will be shipped via DHL.
Estimated delivery time within standard delivery is 2-7 business days but varies from country to country.
Orders from outside the EU, the customer is responsible for paying possible import duties and applicable taxes, including clearance and local taxes, as the goods are Delivered at Place (DAP).
Orders from outside the EU, the package will be delivered at street level.
Orders to Denmark, Estonia, Finland, Latvia, Lithuania and Sweden will be delivered to pick up point.
DACHSER
Palletised orders will be shipped via Dachser to the shipping address.
Europe: Estimated delivery time within standard delivery is 3-9 business days but varies from country to country.
International shipping: Delivery time will be given in the quote provided by our customer service.
Deliveries take place at street level. If you would like your items to be carried inside the physical address, contact our Customer Service. Please note that this additional service is not available in all locations and is subject to extra fees.
Orders from outside the EU, the customer is responsible for paying possible import duties and applicable taxes, including clearance and local taxes, as the goods are Delivered at Place (DAP).
SEUR / DPD
Standard packages will be shipped via SEUR.
Estimated delivery time within standard delivery is 3-7 business days but varies from country to country.
Orders from outside the EU, the customer is responsible for paying possible import duties and applicable taxes, including clearance and local taxes, as the goods are Delivered at Place (DAP).
Local delivery in Costa Del Sol (Malaga, Spain area)
Projects and bulky items within the Costa Del Sol area (Malaga, Spain) will be delivered by Zoco Home. Delivery will be coordinated by our logistics team with you directly. Orders will be delivered inside the property. Standard local delivery includes unpacking and assembly.
Pick up in-store:
If the shipping address you introduce on the checkout information is located in the Costa del Sol area (Malaga, Spain), a third shipping option for picking up your item in any of our stores will automatically appear. Tick this option while completing your purchase and then select the store of your preference to pick up your package.
Please remember to bring some ID and your order number when collecting your order.
If this option doesn’t appear on the checkout process please place the order and contact customer service here as soon as possible to inform them you want to pick your order in-store. Please also specify which of our showrooms you would prefer for this.
Important information for receiving your order:
You must report any incident on the driver's delivery note if you notice signs of damage to your shipment or if you see any of the following:
1. The palettes and/or boxes are not standing upright.
2. The products are visible/not packaged correctly.
3. Visible signs of pressure or damage to the palette and/or boxes.
If you accept a damaged delivery and do not leave an incident report on the delivery note, you may not be eligible for a refund if the products inside are damaged.
If the item has been damaged during transport, please contact us within three days of receiving the order.
We recommend that you receive your parcel personally. If you have authorised the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for this loss.
Once you have received your delivery, please check for the following:
1. Products missing from your order
2. Damaged products
Claims
If you think you have received a wrong, damaged or defective product/s, please contact us via email within 3 days of delivery with your name, order number and clear photos of the product/s, packaging and shipping box if possible. We will process your claim, and contact you about the exchange or return as soon as possible.
*Shipping restrictions to the US
Smaller items such as table mats, wall decor or others that can fit in smaller boxes up to a certain size can be shipped and will encounter no issues going through customs.
However, shipping items on a larger scale such as sofas, tables or anything that may need to be palletised and shipped by sea is considered as an import or export.
This means that the following information is required in order to receive the shipment:
Company name and EIN number or Taxpayer ID
Additionally, customers in the US may need to fill out a CBP form required by customs.