B2B Returns & Exchange Policy
Returns and exchange policy
Online Orders
We hope that you will be happy with your Zoco Home order, but of course all clients have the right to return or exchange any product within 14 days of delivery if this is not the case.
If you wish to return your order please contact our customer service at info@zocohome.com.
Please see below for further instructions and terms and conditions regarding returns/exchanges.
Returns of non-defective orders are valid if:
- You have cancelled the order according to the terms and conditions and notifying Zoco Home within 14 days of delivery.
- The product has not been used.
- The product is in the condition that the customer received it in, including all parts of the product. Items needing assembly should be returned unassembled.
- The item has been repackaged in its original or an equivalent shipping box. If your items were delivered on a pallet, please keep it for a potential return.
Returns and exchanges must be returned immediately after cancellation.
The right to return products does not apply to:
- Custom-made, made to order products and professionals orders
- Used products
- If we detect animal fur, hair or stains on the product(s) that will automatically result in a decision not to accept the return.
Textile products will only be accepted if they are completely new and unused.
A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.
Please note that the return shipping costs are the responsibility of the customer.
The return address is:
Zoco Home
Carretera de Mijas 3.6km
29650 MIJAS, Spain
Add your order number as reference.
NOTE: We would like to inform that, according to the current law, we are not obligated to issue refunds in cases of events beyond our control, such as natural disasters or accidents.