We hope you’ll be happy with your Zoco Home purchase. However, if for any reason you are not fully satisfied, you have the right to return or exchange any unused product within 14 days of delivery.

If you wish to return your order, please contact our Customer Service team at info@zocohome.com and we’ll guide you through the process.

You also have 14 days from delivery to report any defective or damaged product.

Returns are accepted if:

• The return request is made within 14 days from the date the order was received.
  
• The product has not been used.
  
• The product is returned in the same condition as received, with all parts included.
  
• Items requiring assembly must be returned unassembled.
  
• Return the items with all their original packaging, instructions and any accompanying documents, repacked in the original shipping box or, only if the original cannot be reused, an equivalent box. (If your order was delivered on a pallet, please keep it for a potential return.)
  
• Returns must be sent immediately after the return request has been approved..

Returns are not accepted for:

• Custom-made or made-to-order products.
  
• Used or assembled products.
  
• Items showing stains, hair, animal fur or odours.
  
• Textiles that are not completely new and unused.
  
• Items damaged after delivery or during return shipping due to inadequate packaging.
  

Return shipping costs are the responsibility of the customer, except in the case of defective or damaged items.
Transport, installation and other service fees are non-refundable.

Please send all returns to:
Zoco Home
Carretera de Mijas 3.6km
29650 Mijas, Spain
📦 Please include your order number as a reference.

If you purchased your item in one of our showrooms, you have 14 days from the purchase date to exchange the product or receive a Zoco Home Gift Card equal to the amount, valid for 12 months to be used in-store.

Refunds are not issued for in-store purchases.

The same exclusions apply as for online orders: no returns for used, custom-made, made-to-order, or damaged items.

Once your returned product arrives at our warehouse, we’ll inspect its condition to confirm the return’s validity.

If the product shows signs of use, damage or is not suitable for resale, Zoco Home reserves the right to deduct a value loss fee, up to the full price of the product.

Refunds are processed using the same payment method as the original order, within 7 working days after the return has been approved.

To ensure your return arrives safely, please follow these guidelines:

• Pack all products in their original or equivalent shipping box.
  
• Remove any old shipping labels or stickers.
  
• Fragile items: use extra padding materials and label the box as fragile.
  
• Ensure the product does not touch the sides of the box — fill gaps with cushioning material.
  
• Seal the box securely with strong tape and reinforce corners if necessary.

Please note: the only physical location for returns is our Zoco Home Mijas Showroom:
Carretera de Mijas 3.6km
29650 Mijas, Spain

All Zoco Home products sold to consumers are covered by the applicable legal guarantee of conformity.

The legal guarantee described below applies to consumers purchasing products for purposes outside their trade, business, craft or professional activity. Purchases made for business or professional purposes are subject to the applicable contractual terms and legislation.

For purchases subject to Spanish consumer law, new goods are covered for three years from the date of delivery, in accordance with the Spanish General Law for the Protection of Consumers and Users, as amended by Royal Decree-Law 7/2021.

The legal guarantee applies where a product does not conform to the sales contract, including where it is defective or does not correspond to the description, characteristics or intended use communicated at the time of purchase.

Natural variations and characteristics inherent to materials such as wood, stone, rattan and textiles, as well as changes resulting from normal use and wear, do not in themselves constitute a lack of conformity. Damage resulting from improper use, handling or care is not covered by the legal guarantee.

Where a lack of conformity exists, consumers are entitled to the remedies provided by applicable consumer law, which may include repair or replacement and, where legally applicable, a price reduction or termination of the contract and refund.

To report a potential lack of conformity, please contact our Customer Service team at info@zocohome.com, and we will assist you with your claim.

We recommend keeping your proof of purchase, as it may be required to process a warranty claim.