Shipping policy
SHIPPING POLICY
Dispatch
Orders are dispatched from our warehouse in Málaga, Spain.
In-stock items are typically shipped within 24 working hours.
Some products may be:
- Pre-order (not yet in stock)
- Made to order (produced on demand)
Delivery times for these items are estimated and may vary depending on production and availability.
Tracking
Once your order has been dispatched, you will receive a confirmation email including:
- Delivery details
- Courier information
- Tracking number
You can track your shipment directly through the courier’s website.
Shipping costs
Shipping costs are calculated at checkout based on:
- Destination
- Size and weight of the order
Free shipping is available for selected countries and order values. Free shipping is carried out by third-party couriers and does not include unpacking or assembly.
Shipping Costs for Other Destinations
For all other destinations, shipping costs are determined by the size, weight, and destination of your order. To check the delivery costs for your order, please add your products to the cart and proceed to checkout. After entering your delivery information, you can select your country from the dropdown list to view the applicable shipping charges.
Taxes, Duties and Customs
Unless otherwise stated, our prices and shipping charges do not include import duties, customs clearance fees or local taxes that may apply in the destination country or territory. Where applicable, these charges are the responsibility of the customer and must be paid upon import. As customs and tax regulations vary between countries and territories, we are unable to estimate these costs in advance.
Free shipping is delivered by third-party couriers and does not include unpacking or assembly.
Delivery
We offer worldwide delivery. If your country is not available at checkout, please contact our Customer Service team at info@zocohome.com and we will assist you with your order.
Delivery times and methods vary depending on the destination and type of product.
For palletised or bulky items, delivery is typically made at street level, unless otherwise specified.
Local delivery (Costa del Sol)
For projects and bulky items within the Málaga area, delivery is carried out by Zoco Home.
This service includes:
- Delivery inside the property
- Unpacking
- Assembly
Our logistics team will coordinate delivery details directly with you.
Málaga collection point
For orders within Spain, you may select collection from our Málaga pick-up point during checkout.
You will receive a confirmation email once your order has been shipped; and it will be ready for pick-up the following day.
Please bring your order confirmation and a valid ID.
Important delivery information
Upon delivery, please inspect your order carefully.
Any visible damage must be reported on the courier’s delivery note.
Failure to do so may affect your right to claim.
If your order arrives damaged or incomplete, please contact us within 3 days of delivery.
Additional information
For a more detailed overview of shipping methods, delivery times, regional conditions, and restrictions, please visit our Shipping page.