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Complaints and returns


We provide only top quality product, your order has been carefully packed before shipping and we make every effort to minimise the risk of damage during delivery. Upon delivery of the products make sure everything is complete and undamaged. If you are missing a product or receive a product with a defect, please contact us via email


Purchases made on this website are eligible for a return or exchange within 14 days of delivery. 

If you have changed your mind about the item you purchased, we can accept the item you wish to return in exchange for another item or a sales voucher you can use in our store. 

Returning the goods are not possible in following cases: 
- Custom made products
- Tiles

Before returning, email us to
- Name
- Order number
- Reason of return 

Package the items in a shipping box with sufficient protective material to defend against damage during shipping. Zoco Home will not be responsible for return expenses or any damages during return. 

Return address: 
Zoco Home/ Returns

Carretera de Mijas 3.6km, 29650 Mijas, Spain

We will refund the value of the returned item within 2 working days of your return reaching our facility. Shipping charges are non-refundable.

Please note: These return policies do not apply to business to business (B2B), Corporate transactions and transactions outside of the European Union.