Frequently Asked Questions

Update February 2024: Yes, we are opening a new store in Marbella's Puerto Banus in February 5th, 2024.

The address is:

ZOCO HOME | MARBELLA

N-340, Km 175, C.C Rimesa, 29660 Marbella (Puerto Banús)

Store Number: +34 630 323 309

Email: marbella@zocohome.com

For more information about this store, please refer to this blog post: New Marbella Showroom: Opening Soon!

Our stores exhibit the latest collections where you can see, feel and buy our products in person. Zoco Home's showrooms are located in:

ZOCO HOME | MIJAS Carretera de Mijas 3.6km, 29650, Mijas (Malaga), Spain

ZOCO HOME | MARBELLA N-340, Km 175, C.C. Rimesa, 29660 Marbella (Puerto Banus), Spain

For more information, go to Showrooms page.

We accept Visa, MasterCard, Maestro, American Express, Paypal, Google Pay, Apple Pay, iDeal, Bancontact and UnionPay.

Yes, our Interior Design Studio offers complete project management for both residential and commercial projects. We cover everything that entails a home/property transformation including planning, renovation, construction, decorating and complete project management from our team of professional architects, designers, decorators and sales representatives. If you have a project in mind, chat with our designers today!

Phone and Whatsapp: +34 650 340 222
Email: sales@zocohome.com

Customer Service is available to help you with any concerns you may have from Monday to Friday from 8AM to 5PM GMT+1.

Please keep in mind that all incidents reported between Friday 5PM and Monday 8AM will be addressed on Mondays.

Zoco Home items are delivered worldwide.

Shipping costs and conditions may vary depending on the destination country. If you can't find your country in the dropdown list during your checkout, please contact us at info@zocohome.com and we will help you.

Shipping costs are calculated at checkout.

If you can't find your country in the dropdown list during your checkout, please contact us at  info@zocohome.com and we will help you.

The product specifications can be seen in the product description which is located in the drop down menu underneath the product pictures in the product page.

If the information isn't available on the product page, please contact customer service here.

If the shipping address you introduce on the checkout information is located in the Costa del Sol area (Malaga, Spain), a third shipping option for picking up your item in any of our stores will automatically appear. Tick this option while completing your purchase and then select the store of your preference to pick up your package.

Please remember to bring some ID and your order number when collecting your order.

If this option doesn’t appear on the checkout process please place the order and contact customer service here as soon as possible to inform them you want to pick your order in-store. Please also specify which of our showrooms you would prefer for this.

Yes, just visit us at our Mijas showroom and our team will help you process the return. The only physical location to return the items is Mijas. 

Please check the spam or junk folders of your email inbox.

The order confirmation email can arrive up to one hour after placing an order, if it hasn’t arrived within this time, please contact customer service here detailing your case.

The shipping confirmation email will arrive once it has been dispatched, normally within 24 working hours after placing the order.

Orders are dispatched within 24 working hours of placing the order.

Delivery times for these countries are the same as for the rest of Europe: 3-7 business days from the moment it leaves our warehouses.

However, the following countries have a tendency to suffer delays due to customs management in the destination country:
UK - Switzerland - Norway.

Unfortunately, there is nothing Zoco Home can do regarding these delays. We suggest that you prepare beforehand any paperwork that they may ask from you and contact the corresponding customs authorities if your shipment is delayed.

We take thorough measures to provide accurate images and descriptions of our products, however, we cannot guarantee that the colour, texture, size or shape you see accurately portrays the true nature of the product. This can be due to monitor or mobile displays that have different capacities to display colours.

Please note that handmade products may present colour, shape or pattern variations which are not defects but an integral part of the authenticity of the product. Each piece is one-of-a-kind and can vary slightly from the product images displayed on our website.

If you have any doubts regarding the colour and/or general appearance of a product, feel free to contact us via email at info@zocohome.com.

Find more info in our professionals section and contact us.

Register your account, earn Zoco Points and redeem your rewards in your online and in store purchases. Click here for more info.

Become a brand ambassador through our Affiliates Program and generate new revenue from promoting Zoco Home furniture and home decor through your content. Click here for more info.

You can buy and redeem Zoco Home Gift Cards both online and in store. Check all details here.

CARE INSTRUCTIONS

**DISCLAIMER REGARDING OUTDOOR PRODUCTS** ALL products that are suitable for OUTDOOR USE, refer to a sheltered/roofed/semi-protected area. If any outdoor product is placed in an unprotected area, the speed of wear and tear is heavily multiplied. We also recommend purchasing an impermeable cover that will protect from humidity and sunlight when not in use.

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Microcement - INDOOR/OUTDOOR
Shanti Tables
 and other Microcement products 

Shanti tables and other Microcement products are varnished & stain proof.

CLEANING:

  • Clean with a damp cloth and soapy water using the most natural soap available (ph neutral or Marseilles soap)
  • DO NOT USE harsh chemical cleaning products such as degreaser or other stain removers as they can be corrosive and can damage the varnish, eliminating its protection and potentially staining the table. 

MAINTENANCE:

  • Microcement has NO maintenance
  • The Pine wood legs would need yearly maintenance (if used for outdoor), lightly sand the surface by hand and apply 2 to 3 coats of either clear or Oak coloured Lasur. Any other wood treatment for exteriors is also compatible (following manufacturer's indications)

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Natural Teak Wood - INDOOR
Sama, Kabira & Suar Tables
 and NEW wood products 

Natural Teak Wood tables and products are smooth sanded and come with a stain prevention treatment that can last up to 5 years depending on use. The best way to know if your wood needs to be treated is when stains cannot be cleaned normally. 

This wood is NOT suitable for outdoor use.

CLEANING:

  • Clean with a damp cloth and soapy water using the most natural soap available (ph neutral or Marseilles soap)
  • DO NOT USE harsh chemical cleaning products such as degreaser or other stain removers as they can be corrosive and can damage the varnish, eliminating its protection and potentially staining the table. 

MAINTENANCE: (Yearly/Depending on use)

  1. Lightly sand the surface by hand to remove any old product and stains.
  2. Remove dust with a dry cloth.
  3. Using a paint brush, apply a first coat of Lasur (Colourless Matte Protection for all types of wood) in the same direction as the grain.
  4. Let dry for 2 hours and very lightly sand again.
  5. Clean with dry cloth and apply a second coat.
  6. Repeat the process, applying 3 coats in total.

Round Teak Coffee Tables have a coat of natural wax that will last depending on usage. To treat using wax use a damp cloth to clean the surface and then paper to dry. Put a small amount of wax on a cotton cloth and apply to the surface in circular motion. Allow 15/20 minutes to dry before shining with a clean dry cloth. You can repeat this process as many times as you please to achieve the desired effect.

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Recycled Teak - INDOOR/OUTDOOR

Borneo, Palu, Recycled Teak tables & Coffee Tables

Recycled Teak Wood products come with a stain prevention treatment that should be refreshed yearly or depending on use. The best way to know if your wood needs to be treated is when stains cannot be cleaned normally. 

CLEANING:

  • Clean with a damp cloth and soapy water using the most natural soap available (ph neutral or Marseilles soap)
  • DO NOT USE harsh chemical cleaning products such as degreaser or other stain removers as they can be corrosive, damaging the natural surface protection of the wood and potentially staining it.

MAINTENANCE: (Yearly/Depending on use)

  1. Lightly sand the surface by hand to remove any old product and stains.
  2. Remove dust with a dry cloth.
  3. Using a paint brush, apply a first coat of Lasur (Colourless Matte Protection for all types of wood) in the same direction as the grain.
  4. Let dry for 2 hours and very lightly sand again.
  5. Clean with dry cloth and apply a second coat.
  6. Repeat the process, applying 3 coats in total.

Natural wood may become greyish and lose colour over time, this is completely normal for any natural wood that is exposed to outdoor climates, even if it’s just indirect sunlight/humidity. To avoid this, we recommend purchasing an impermeable cover that will protect from humidity and sunlight when not in use, and treating your furniture regularly.

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Bamboo - INDOOR/OUTDOOR

CLEANING:

  • Clean with a damp cloth and soapy water using the most natural soap available (ph neutral or Marseilles soap)
  • DO NOT USE harsh chemical cleaning products such as degreaser or other stain removers as they can be corrosive, damaging the natural surface protection of the wood and potentially staining it.

MAINTENANCE:

  • Bamboo wood has no maintenance. With time, the golden colour of the wood may fade (especially in outdoor spaces), which can be revived with specific Bamboo varnish or treatment.
  • It is normal for Bamboo to grow some mould, this is due to the wood still being fresh, it is not internal. Simply clean it with a cloth and you’re good to go!

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100% Linen

Linen Sofa Covers, throws & cushions.

Linen becomes softer and more absorbent after each wash. It may also shrink slightly after the first wash.

CLEANING:

  • Machine wash cold on a gentle cycle using a very mild natural detergent/soap to protect the fibres (You can also hand wash)
  • Do not wash with other colours and do not overload, this will help reduce wrinkles.
  • For stains: try to rinse or soak them immediately while they’re still fresh, using a natural soap if needed. For tougher stains you can use vinegar or baking soda. Always test any new product in a discreet corner to see its reaction.
  • We recommend flat drying on a surface to avoid excessive creasing. Avoid hanging on a washing line as this can leave a very big crease and pull down on the fabric.
  • Do not tumble dry.
  • You can iron your linens on a low setting while the fabric is still slightly damp or preferably using a steamer.

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