Refund policy

RETURN & REFUND POLICY

Online orders

We hope you’ll be happy with your Zoco Home purchase. However, if for any reason you are not fully satisfied, you may request a return within 14 days of delivery.

For a more detailed and visual guide to our returns process, please visit our Returns & Exchanges page.

To initiate a return, please contact our Customer Service team at info@zocohome.com. Once your request is approved, we will provide you with the return instructions.

You also have 14 days from delivery to report any defective or damaged product.

Return conditions

Returns will be accepted if:

  • The return request is made within 14 days of delivery
  • The product has not been used
  • The item is returned in its original condition, with all parts included
  • Items requiring assembly are returned unassembled
  • Please return the items with all their original packaging, instructions and any accompanying documents, repacked in the original shipping box or, only if the original cannot be reused, an equivalent box. 
  • Returns are shipped promptly after approval

If your order was delivered on a pallet, please retain it in case of return.

Non-returnable items

Returns are not accepted for:

  • Made-to-order or custom-made products
  • Used or assembled items
  • Products showing stains, odours, hair, or signs of use
  • Textiles that are not in brand-new condition
  • Items damaged after delivery or due to inadequate return packaging

Return costs

Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

Transport, installation, and additional service fees are non-refundable.

Return address

Zoco Home
Carretera de Mijas 3.6km
29650 Mijas, Málaga, Spain

📦 Please include your order number inside the package.

In-store purchases

Items purchased in our showrooms (Mijas Costa or Marbella) can be exchanged within 14 days of purchase.

Refunds are not issued for in-store purchases. Instead, a Zoco Home Gift Card will be provided, valid for 12 months and redeemable in-store.

For items delivered after in-store purchase, any defect must be reported within 14 days of delivery.

The same return exclusions apply as for online orders.

Refunds

Once your return is received, we will inspect the product to confirm its condition.

If the item shows signs of use, damage, or is not suitable for resale, Zoco Home reserves the right to deduct a value loss fee, up to the full value of the product.

Approved refunds will be issued using the original payment method within 7 working days after the return has been validated.

Packaging guidelines

To ensure your return arrives safely:

  • Use the original packaging and protective materials, and only use an equivalent shipping box if the original cannot be reused
  • Remove previous shipping labels
  • Protect fragile items with adequate padding
  • Ensure the product does not touch the sides of the box
  • Seal the package securely

Legal Guarantee Notice

All Zoco Home products sold to consumers are covered by the applicable legal guarantee of conformity.

The legal guarantee described below applies to consumers purchasing products for purposes outside their trade, business, craft or professional activity. Purchases made for business or professional purposes are subject to the applicable contractual terms and legislation.

For purchases subject to Spanish consumer law, new goods are covered for three years from the date of delivery, in accordance with the Spanish General Law for the Protection of Consumers and Users, as amended by Royal Decree-Law 7/2021.

The legal guarantee applies where a product does not conform to the sales contract, including where it is defective or does not correspond to the description, characteristics or intended use communicated at the time of purchase.

Natural variations and characteristics inherent to materials such as wood, stone, rattan and textiles, as well as changes resulting from normal use and wear, do not in themselves constitute a lack of conformity. Damage resulting from improper use, handling or care is not covered by the legal guarantee.

Where a lack of conformity exists, consumers are entitled to the remedies provided by applicable consumer law, which may include repair or replacement and, where legally applicable, a price reduction or termination of the contract and refund.

To report a potential lack of conformity, please contact our Customer Service team at info@zocohome.com, and we will assist you with your claim.

We recommend keeping your proof of purchase, as it may be required to process a warranty claim.

EU Legal Guarantee Notice