Terms and conditions
Our offering has been organized according to the different categories. You can browse the items through the search engine or categories or products presented in the website.
Once selected the product, you can add it to the cart (with some products specifying the color/ size).
You can always edit your shopping cart before checkout.
2. ORDER CONFIRMATION
After placing and confirming the order, you will receive a confirmation of the order showing details of the purchased products by email. If you notice any errors on the confirmation, please communicate it by email:
We offer secure payments through Credit cards, Klarna payments and PayPal.
If you prefer bank transfer, please let us know and we can invoice you.
All prices incl. VAT and excluding freight costs.
4. SECURE SHOPPING
We have done our utmost to ensure the security and privacy of your transactions with us. Rest assured that your credit card information and other personal data will be treated with the highest standards of safety, security, and confidentiality.
The information you are sending when placing orders is received in confidentiality and only by us. Your credit card information is fully encrypted transmitted to our payment service where they are validated and the order amount is reserved. This way the information is not exposed to us or saved in any way. When we ship your order we notify our payment service and they transfer the amount to us.
If you are still concerned about ordering on the internet or need assistance in placing an order, you can contact us by email:
We will be happy to help you.
Please be aware that email is not encrypted and is not considered a secure means of transmitting credit card numbers. Do not, under any circumstances, send your credit card details by email.
All deliveries are shipped from Malaga, Spain. Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Estimated delivery time within standard delivery is 3-7 business days but varies from country to country.
Note: If you cant' find your country in the dropdown list during your checkout, please contact us at firstname.lastname@example.org and we will help you.
6. SHIPPING COSTS
We ship worldwide and delivery costs are dependent on your delivery country and the weight and the size of the parcel. You can check your delivery costs at shopping cart by selecting delivery country, after you have add products to the cart.
Customers outside the European Union are responsible for any customs and duties. These charges will be collected when your order is delivered. Unfortunately, we cannot provide estimates of these charges.
Non collected deliveries: We charge for returns and re-sending the order.
For more information about out shipping process, please refer to our Shipping Policy.
If you need any assistance, please contact us email@example.com
Orders delivered by courier will require a signature on arrival. If you are not in, they wil leave a note so you can contact them and re-arrange a delivery. A mobile number is required in case we or the courier company need to contact you regarding your delivery. If you do not have a mobile phone, please enter a landline day phone number.
Once your order is dispatched you will receive an automatic e-mail informing you of the delivery date, transportation company, the parcel-ID and all relevant information for tracking the parcel. You can verify the state of your shipment at any time from the couriers website, this way you always know the exact location of your order.
We ensure to provide only top quality products. Your order is carefully packed before shipping, making every effort to minimize the risk of damage during delivery.
Upon arrival of the products, please ensure that everything is complete and undamaged.
If you are either missing a product or receive a product with a defect, please contact us via email to firstname.lastname@example.org within 14 days.
Purchases made on this website are eligible for a return or exchange within 14 days of delivery.
Returning the goods are not possible in following cases:
- Custom made products
- Special orders
Before returning, email us to email@example.com
- Order number
- Reson of return
Please complete the return form (including reason for return) and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping.
Zoco Home will not be responsible for return expenses or any damages during return.
Zoco Home, Carretera de Mijas 3.6km, 29650 Mijas, Spain
We will refund the value of the returned item within 2 working days of your return reaching our facility. Shipping charges are non-refundable.
For more information, please refer to our Returns Policy.
Many of Zoco Home items are carefully handcrafted using natural materials. It is therefore very rare to create identical items even if they are of the same product.
We would like you to keep in mind that there may be variations in colour, size and design which only makes each piece more unique.
The colour of the product images on our website may differ from the products you receive, depending on the display you are viewing our online products (computer, laptop, smartphone etc.)
Regarding the size, each item may differ slightly in measurements. The measurements given on our website serve as a guide for choosing the correct product for you and your home.
If you have any questions or doubts, regarding the colour and sizing of our handmade products, please feel free to contact us via email on firstname.lastname@example.org and we will be happy to assist you.